At luky91, we take the privacy of our players seriously. This Privacy Policy explains what personal data we collect from Pakistani players, how we use it, who we share it with, how long we retain it, and what rights you have over your own information. This policy applies to all users of the luky91 website and mobile application.
These six points summarise the key principles of luky91's approach to data privacy. Each topic is addressed in full in the numbered policy sections below.
luky91 collects the personal data you provide during registration, KYC verification, deposits, and support interactions — including your name, CNIC details, address, email, and payment method information. We also collect technical data such as device type, IP address, and session activity.
Your data is used to operate your account, process PKR deposits and withdrawals, verify your identity in line with our gaming licence obligations, provide customer support, and comply with applicable anti-money laundering and responsible gaming requirements.
luky91 does not sell your personal data. We share data only with carefully selected service providers — such as payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), KYC verification providers, and game software suppliers — strictly to deliver the services you use.
luky91 retains your personal data for as long as your account is active and for a minimum of five years following account closure, as required by our international gaming licence and applicable anti-money laundering regulations. Data is securely deleted once retention periods expire.
luky91 applies TLS 1.3 encryption across the entire platform, stores passwords using one-way hashing, and restricts access to personal data on a strict need-to-know basis. We conduct regular security assessments and maintain documented data protection procedures.
You have the right to access, correct, and request deletion of your personal data subject to our legal retention obligations. You may also object to certain types of processing. To exercise any of these rights, contact luky91 support at [email protected].
This Privacy Policy ("Policy") describes how luky91 ("we", "us", "our", "the Platform") collects, uses, stores, and shares personal data relating to individuals ("you", "the Player") who register for and use the luky91 website at luky91.pro, its associated mobile application, and all related gaming and betting services (collectively, "the Services").
luky91 acts as the data controller in respect of personal data collected and processed through the platform. As data controller, luky91 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws and the requirements of our international gaming licence.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which contain additional information relevant to how your account and data are managed.
When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in promotions, you may provide us with the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account management |
| Financial Data | JazzCash / EasyPaisa account details, bank account number, USDT wallet address | Deposit & withdrawal processing |
| Verification Documents | CNIC scan, proof of address, payment method proof | KYC / AML compliance |
| Support Communications | Live chat transcripts, email correspondence | When you contact support |
When you access and use the luky91 platform, certain technical data is collected automatically through our systems and third-party analytics tools. This includes:
luky91 processes your personal data on the following legal grounds, depending on the purpose of processing:
Your personal data is used to create and maintain your luky91 account, authenticate your identity when you log in, process PKR deposits and withdrawals through your chosen payment method, and provide you with access to casino games, sportsbook markets, and all other platform features.
luky91 is required under its international gaming licence to verify the identity and age of all players before permitting real-money activity and before processing withdrawal requests. Your identity documents and financial data are used to satisfy KYC requirements and to meet anti-money laundering obligations. We may be required to report certain transactions or account activity to regulatory or law enforcement authorities as mandated by applicable law.
luky91 uses your account activity data — including deposit frequency, session duration, bet patterns, and self-exclusion history — to monitor for signs of problem gambling and to enforce responsible gaming tools such as deposit limits, session timers, and self-exclusion periods that you have set. This processing is carried out in the interest of player welfare and in compliance with responsible gaming obligations under our gaming licence.
Technical data, including IP addresses, device fingerprints, and login history, is used to detect and prevent fraud, detect the use of multiple accounts by the same individual, identify suspicious transaction patterns, and protect the integrity of the luky91 platform and its players.
When you contact luky91 support via live chat or email, the information you provide — along with your account history — is used by our support team to investigate and resolve your query. Support interactions may be recorded for quality assurance and training purposes.
With your consent, luky91 may use your email address or mobile number to send you promotional communications about bonuses, new games, platform updates, and special offers. You may opt out of marketing communications at any time by following the unsubscribe link in any marketing email or by contacting support. Opting out of marketing communications will not affect service-related communications such as account notifications, security alerts, or withdrawal confirmations.
luky91 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances and only to the extent strictly necessary:
The luky91 website and mobile application use cookies and similar tracking technologies to maintain your logged-in session, remember your preferences, enable platform features, and collect analytics data about how the platform is used. Cookies are small text files stored on your device by your browser or application.
You can manage or disable non-essential cookies through your browser settings or through the cookie preferences panel on the luky91 platform. Please note that disabling certain cookies may affect the functionality of the platform, including your ability to remain logged in or to access certain features.
luky91 retains your personal data for as long as your account remains active and for a minimum period following account closure as required by our gaming licence and applicable anti-money laundering regulations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | Gaming licence & AML compliance |
| Transaction & financial records | 5 years after account closure | AML reporting obligations |
| KYC documents | 5 years after account closure | Regulatory requirement |
| Support communications | 3 years after last interaction | Dispute resolution |
| Marketing consent records | 3 years after consent withdrawal | Proof of consent |
| Technical / session logs | 12 months | Security monitoring |
Once the applicable retention period has expired, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, the anonymised data may be retained for statistical or analytical purposes without time limit.
luky91 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:
Subject to applicable law and the conditions of our gaming licence, you have the following rights in relation to your personal data held by luky91:
To exercise any of the above rights, please contact the luky91 data protection team via live chat or at the email address provided in Section 13. We will respond to verified requests within thirty (30) days. Identity verification will be required before any request is actioned to prevent unauthorised disclosure.
The luky91 platform is strictly restricted to individuals aged 21 years and above. luky91 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will immediately close the associated account, delete the personal data collected, and return any deposited funds to the originating payment method.
If you believe that a minor has registered on the luky91 platform or that personal data of a minor has been submitted to us, please contact our support team immediately at the contact details provided in Section 13 so that we can take appropriate action without delay.
The luky91 platform may contain references to third-party game providers, payment services, and other platforms. While luky91 exercises care in selecting its service partners, we are not responsible for the privacy practices or content of third-party platforms accessed via links or integrations from the luky91 platform.
This Privacy Policy applies solely to data processing carried out by luky91. We encourage you to review the privacy policies of any third-party services you interact with in connection with your luky91 account, particularly payment processors and identity verification providers.
luky91 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the requirements of our gaming licence. Where changes are material, we will notify registered players via the email address on file and by displaying a prominent notice on the luky91 platform before the changes take effect.
Your continued use of the luky91 platform following notification of any changes to this Policy constitutes your acceptance of the updated Policy. If you do not accept the updated Policy, you should cease using the platform and may request account closure by contacting support.
If you have any questions about this Privacy Policy, wish to exercise a data subject right, or want to raise a concern about how your personal data has been handled, please contact the luky91 data protection team:
Our support team is available 24 hours a day, 7 days a week, in both English and Urdu. We aim to acknowledge all privacy-related requests within 48 hours and to provide a full substantive response within 30 days of receipt.
If you are not satisfied with our response to a privacy complaint, you may escalate the matter to the supervisory authority under the terms of our international gaming licence. Details of the applicable supervisory authority and escalation procedure are available upon request from our support team.
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